AETNX Aetna: Unavailability of Boon Claim Status Inquiry

Incident Report for Optum OKC Clearinghouse

Identified

Boon Claim Status Inquiry Transactions through Aetna

Transaction: Claim Status Inquiry (276)

Payer: Aetna (AETNX)

Topic: Unavailability of Boon Claim Status Inquiry through Aetna Payer ID AETNX.

Please be aware that requests for Claim Status sent to Aetna Payer ID AETNX for Boon claims will return an error beginning Dec. 29, 2023 through March 1, 2024, while connectivity upgrades are made. Provider submitters can use Payer ID BOONA instead of AETNX to access Boon Claim Status Inquiry transactions.

Action Required by Customer:
Please use Payer ID BOONA to access Claim Status Inquiry beginning Dec. 29, 2023.

Ref# 635550

Posted Dec 20, 2023 - 16:19 EST

This incident affects: Real-Time.