Payer Processing Issue for Multiple Payers

Incident Report for Optum OKC Clearinghouse

Identified

Optum discovered a processing issue with claims with Date of Service starting January 1, 2024, forward for Payers referenced below.

ARA01-Ageright Advantage Health Plan
ASFL1-Align Senior Care of Florida
ASMI1-Align Senior Care of Michigan, Align Senior Health of Michigan
ASVA1-Align Senior Care of Virginia
KCMD1-Keycare
LWA01-Lifeworks Advantage
PACO1-Perennial Advantage of Colorado
PAOH1-Perennial Advantage Ohio
PH001-Pruitthealth Premier
PHPC1-PruittHealth Premier NC/SC
PTX01-ProCare Advantage of TX
NHC01-National Healthcare Corporation Advantage (NHC Advantage)

Optum is actively working to resolve this issue. Once the issue is resolved, Optum will reprocess the impacted claims.

REF: 662700

Posted Jan 31, 2024 - 17:04 EST

This incident affects: Institutional, Professional, and Batch.