84133 | DENVER HEALTH AND HOSPITAL AUTHORITY - Reports Delivery Delay

Incident Report for Optum OKC Clearinghouse

Identified

Optum identified an interruption to normal claim status report processing and delivery from the payer primarily related to claims processed at Optum on Jan. 10, 2024. This results in some delivery delays for the impacted reports and delayed claim status updates because the 999 reporting from the payer is not being received.

Optum has been notified that the payer continues efforts to resolve this issue, and updates concerning client impact will be provided as they become available.

Efforts to resolve this issue continue. It is currently open and in progress.

REF 658053

Posted Jan 29, 2024 - 16:50 EST

This incident affects: Institutional and Professional.